Computer and Network Services

by Beaver Web Services Inc.

Key Grandstream UC Features

The UCM6200 series IP PBX has a wide range of features and functions to help businesses communicate more effectively, save costs and streamline business processes. Among the most popular capabilities includes:
  • Interactive Voice Response (IVR)
  • - A built-in, multi-level IVR that lets incoming callers interact with a company’s host system via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications are used to control almost any function where the interface can be broken down into a series of simple interactions.
  • Auto Attendant
  • - Allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist. The auto attendant offers a simple menu system (“for sales, press 1, for service, press 2, 0 for a live operator” etc.).
  • Call Queue
  • - During peak business hours, businesses may experience a high call volume and not be able to immediately answer every forwarded call. Rather than missing important calls, the built-in call queue keeps a caller on the line listening to hold music while continuing to reach a list of call forwarding numbers.
  • Call Routing
  • - Getting a placed call from one endpoint to another through the network is call routing. Decisions can be made for many reasons including least cost (toll bypass), least congestion, time of day, day of week, etc.
  • Call Detail Records (CDR)
  • - Call detail reporting itemizes all incoming and outgoing calls and provides phone usage records broken down by line, date, time and more.
  • Call Recording
  • - Comprehensive call recording allows calls to be recorded and saved onto the UCM6200 series flash memory for training, tracking, quality control or legal purposes.
  • BLF
  • - Busy Lamp Field (BLF) is a light on an IP phone that identifies whether another extension connected to the same PBX is busy or not. From a BLF field, it can be known whether the line or user is currently making a call. A call can be placed directly from the BLF field making it easy to keep in touch with other employees using a single click.
  • Voice Conferencing
  • - Easily create a conference call from one IP phone to make keeping in touch easier and more efficient than ever before. Voice Conferencing (Bridges) - Features up to five 32-user conference bridges, which can be accessed by dialing an extension or calling a direct number. Conducting large meetings with up to 32 people is made easy.
  • Codec Transcoding
  • - The IP PBX transcodes any voice call in case the codec made to initiate the call is not supported by the call recipient, or visa versa. This ensures that all calls go through with the highest degree of clarity.
  • Voice Encryption
  • - Safe and secure encryption is built-in. SRPT encrypts calls so that no one can listen in to your calls. TLS encrypts account information so it can never be hacked.
  • Video Conferencing Solutions
  • - Full support for any SIP video device allows users to utilize the existing video conferencing solution already in place, or implement any new video conferencing solution directly onto the IP network using the UCM6200 series. Keep in touch with customers, employees, and perspective clients through face-to-face, more productive meetings.
  • Fax
  • - Integrate the fax line so making and receiving faxes is as cheap and easy as ever. Faxes can also be forwarded to email.
  • Phonebook File
  • - Easily create a company (LDAP) phonebook from an Excel document simply by saving it to the UCM6200 series. All IP phones on the network will instantly pickup and access the phonebook without any further manual work needed. Other IP PBX market solutions do not support LDAP phonebooks and require users to manually point each phone to the phonebook server.
  • Fax/Voicemail to Email
  • - Faxes and voicemail can be forwarded directly to email so employees can access anytime, anyplace.
  • System Backup
  • - Never lose configuration files or settings with automatic backup of system settings to an external SFTP server, a USB drive or an SD card. This is especially useful when looking to mirror confi gurations on other UCM6200 series IP PBXs.
  • Multi-Language Support
  • - The web user interface is available in up to 7 different languages, allowing the device to be easily deployed and utilized all over the world. Remote Configuration - The UCM6200 series web user interface can be accessed remotely over the Internet (password protected). Businesses, resellers and integrators can configure phones, add extensions, and setup any of the UCM6200 series long list of customizable features from anywhere, anytime.
  • Auto-Discovery
  • - Add any Grandstream IP phone or IP surveillance camera to the network with auto-discovery of Grandstream IP endpoints that occurs immediately when the endpoint is plugged into the network. The UCM6200 series automatically discovers the device and auto-configures it.
  • Zero-Configuration
  • - With zero-configuration of Grandstream endpoints, once the device is plugged into the network, auto-discovery automatically fi nds the device. Zero-configuration automatically configures the device so it is fully usable within seconds. NAT Router - A built-in NAT router allows it to serve as an internal router in addition to an IP PBX
  • SIP Trunking
  • - A Voice over Internet Protocol (VoIP) and streaming media service based on the Session Initiation Protocol (SIP) by which Internet telephony service providers (ITSPs) deliver telephone services and unified communications to customers equipped with SIP-based private branch exchange (IP PBX) and Unified Communications facilities. Most Unified Communications software applications provide voice, video, and other streaming media applications. (Source Wikipedia)

 

 
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