Computer and Network Services

by Beaver Web Services Inc.

Exceptional Features

  • Office Manager Web Portal
  • A dedicated portal that lets you control all functions and features of your phone system.
  • User Web Portal
  • An easy to use web portal for each user to review call logs, listen to and manage voicemail and change personal settings.
  • Call Conference (3 Way Calling)
  • Add another outgoing call to an already connected call.
  • Call Forward
  • Selectable options on forward always, forward on busy, when unanswered or when offline. You can also redirect calls to your mobile phone/external phone number or a user inside your office.
  • Call Hold
  • Easily puts a call on hold while you answer another call.
  • Call Logs
  • Provides downloadable detailed call records by extension or by company.
  • Call Screening
  • Callers are required to record their name, and you get an audible option to accept/decline.
  • Call Transfer
  • Transfer calls to another user or outside phone number.
  • Call Blocking
  • Block unwanted and/or anonymous callers.
  • Caller ID and Name Display
  • Know who is calling before you answer with name and number display.
  • Caller ID Block
  • Block your caller ID from being displayed on outbound calls.
  • Click to Dial
  • Users can click to dial numbers and return calls in call history from their User Web Portal.
  • Do Not Disturb
  • Callers go directly to voicemail when you don’t want to be interrupted.
  • Emergency Assistance (911)
  • Set an address for individual extensions (users) or for your entire company so that responders know where to send help in the event of an emergency.
  • Find Me – Follow Me
  • Calls can be forwarded to multiple numbers that will ring all at the same time or in a sequence you define.
  • Mobile Apps
  • Tablet, smartphone and computer apps are available to allow dialing to and from these mobile devices from a WiFi or cellular network.
  • On Demand Call Recording
  • Records calls on your extension with simple keystrokes, record what you want, when you want.
  • Company Call Recording
  • Automatically record some or all company phone calls and save them securely.
  • Multiple Devices
  • You can register multiple devices for each extension. For example you could have your office phone, a softphone on your mobile device and another phone at your home and all could ring at the same time.
  • Ten-digit Dialing
  • No need to dial 9 or even 1 to make a long distance call.
  • Automated Attendant/ Virtual Receptionist
  • Streamline efficiency with an Automated Attendant to answer and direct all your inbound calls. You can optionally configure to have live answer before the Automated Attendant kicks in. Incoming callers select options from a menu to reach the appropriate department or individual.
    • Different greetings for day or night
    • Holiday schedule and greetings
    • Dial by name directory
    • Transfer to external numbers automatically
  • Music and Messages on Hold
  • Upload your customized recordings. We can also record your message for you.
  • Simultaneous Ring
  • Same as Find Me - Follow Me, allows you to program many numbers where you can be called in a cascading or simultaneous order.
  • Time Frames
  • Easy drag and drop scheduler to set your office hours and call routing.
  • Voicemail
  • Every user gets their own voicemail to securely check messages from the phone, or a website from anywhere in the world.
  • Voicemail to Email
  • Receive voicemail as an audio file attached to email. Can be played back on your smartphone. Also see optional Voicemail Transcription.
  • Hunt Groups
  • Calls can be forwarded to multiple users or telephone numbers that will ring all at the same time or in a sequence you define. For example, the sales or service team can be in a hunt group.
  • Web Phone
  • Use an extension on the go using chrome with any computer and microphone. Compact and expanded views give users the choice to see active chats, answering rules, voicemail messages, and more.
  • Mobile Softphone
  • Compatible with both Android and iOS the Mobile Softphone allows any user to use their cell phone like a desk phone. Dial contacts in your local phone book or company directory, record and change greetings, send and receive chat messages, and view your voicemail and transcription right from the app.

 

 
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